React Native Stallion Service Level Agreement
Last updated: July 27th, 2025
This Service Level Agreement (SLA) is applicable to our Enterprise plan services; no SLA is provided for our Free, Pro plan services.
Services covered by this SLA are React Native Stallion Build, React Native Stallion Submit, React Native Stallion Update, and the Enterprise Support Add-on.
React Native Stallion Service Levels
| Service | Service level |
|---|---|
| Submit, Update and Workflows | 99.9% monthly uptime |
Service level calculation
Monthly Uptime % = ((Maximum Available Minutes - Downtime) / Maximum Available Minutes) x 100
Downtime
Downtime is the total number of minutes during which a service is unavailable excluding outages caused by factors outside of our control, including, but not limited to, third-party vendors or other external impacts.
A minute is considered unavailable if all requests throughout that minute return a 5xx HTTP error status (5XX) or do not return a response.
Enterprise Support Add-on Service Levels
Enterprise Support is an add-on that also requires an Enterprise plan. Support is available only in English.
| Add-on | Service level |
|---|---|
| Enterprise Support | Next business day response |
Business hours
9am to 5pm IST
Response time
Response time describes how quickly an React Native Stallion team member reaches out to you to investigate the issue.
Service Credits
Service credit is the percentage of your applicable monthly service fee that is credited to you for uptime below our listed service levels.
Credits are applied to future service fees, are applied within 60 days from request, and are your sole and exclusive remedy for any performance or availability issues for any service under this agreement and this SLA.
React Native Stallion Submit
| Uptime percentage | Service credit |
|---|---|
| < 99.9% | 10% of the cost of your Enterprise plan for the affected month |
| < 99% | 25% of the cost of your Enterprise plan for the affected month |
React Native Stallion Update
| Uptime percentage | Service credit |
|---|---|
| < 99.9% | 10% of the cost of your Enterprise plan for the affected month |
| < 99% | 25% of the cost of your Enterprise plan for the affected month |
Enterprise Support Add-on
For each instance that we do not respond according to this SLA, you will be provided a service credit of 10% of the cost of your Enterprise Support Add-on. Total monthly service credits granted to a maximum of 30% the cost of the Enterprise Support Add-on for the affected month.
Claims
Claims for service credit need to be made in writing through our contact page and within 30 days of the incident and must include all necessary information for us to validate the claim. Information we'll need might include a detailed description of the incident, date, time, logs, etc.
Updates to This SLA
From time to time, we will need to make updates to this SLA. For example, as we add new services or update processes. We will provide at least 90 days' notice for any adverse material changes to this SLA.
Questions?
If you have any questions about this SLA, contact us.